23 July 2010 ~ 6 Comments

Moderate your Facebook page or risk damaging your brand – NSFW

How Ferrero Rocher have had their Facebook page hijacked, and why you need to have a user content moderation strategy in place to protect your brand in social media.

Continue Reading

28 March 2010 ~ 16 Comments

Does free speech apply to Online Communities?

Does free speech apply to running online communities? Enforcing a clear code of conduct is an important part of successful community management, which may not be in line with individual beliefs of boundaries of freedom of expression.

Continue Reading