04 October 2011 ~ 27 Comments

60 Insights from Experienced Community Managers eBook

60 insights from experienced community managers ebookA few months ago, after receiving a number of questions for new Community Managers seeking mentorship, I found myself wondering what the one piece of advice or insight I would choose to share about Community Management.

Having pondered the question for a while, I decided to put it to fellow Community Managers who I have worked with, admired from a distance or looked up to over my own career.

A large number of these marvellous experienced practitioners turned out be game, and I am delighted to present the resulting compilation of insights from these Community Managers.

It includes a foreword from Tamara Littleton (CEO at eModeration), and insights from the following:

  • Alison Michalk (Community Director at Quiip)
  • Angela Connor (Social Media Manager at Capstrat)
  • Connie Bensen (Senior Community Manager at Dell)
  • Derek Powazek (CEO at FertileMedium)
  • Debra Askanase (Engagement Strategist at Community Organizer 2.0)
  • DJ Waldow (CEO at Waldow Social)
  • Jake McKee (Chief Innovation Officer at Ant’s Eye View)
  • Jamie Pappas (VP Social Media at AMP Agency)
  • Laurel Papworth (CEO at World Communities)
  • Patrick O’Keefe (Author of “Managing Online Forums”)
  • Rachel Happe (Principal at The Community Roundtable)
  • Rebecca Newton (Chief Community Officer at MindCandy.com)
  • Richard Millington (Community Consultant at FeverBee)
  • Sue John (Community Manager at BritishExpats.com)
  • Tamar Weinberg (Community Support at Mashable.com, amongst other roles)
  • Vanessa DiMauro (CEO at LeaderNetworks)

… And many many more!

You’ll notice 4 icons bottom right of each page where I have included each person’s website, LinkedIn and Twitter account if you fancy following them. There’s also a heart symbol which will load up Twitter and let you share your appreciation for that particular quote if you so wish.

If you enjoy it, please feel free to share it with someone else you think would benefit from the pearls of Community Management wisdom found within.

Download the eBook

Click on the image or link on the left to view the full eBook for free in your browser, or the link below:

 60 Insights from Experienced Community Managers eBook

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Thanks again to all the Community Managers who took the time to generously offer their insights.

Submit your own insight

At some stage in the future, I would like to increase the numbers of insights to 100, so if you can distill your own experience as a Community Manager into one silver bullet, feel free to submit it using the form below for consideration for the 2nd edition of this eBook.

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You agree to your submitted insight to be used and reproduced in future editions of the "Insights from Experienced Community Managers" eBook by ticking the box:


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  • RyanArndt

    great stuff!

  • blaisegv

    @AnnMargaret glad you like it and thanks for sharing Ann!

  • http://jennalanger.com/ jennalanger

    Blaise, this is so awesome, and I’m honored to be part of it along side so many amazing community thought leaders. I want to print out each page and plaster them around our office. These quotes are provide insight and motivation that everyone in the organization should read and learn from. Looking forward to the next one!

  • 7huck

    Huge congrats! Deserves a beer – what do you like to drink? :)

  • http://www.managingcommunities.com/ iFroggy

    Thank you for having me, Blaise. I appreciate you thinking of me.


  • http://www.hostsydney.com/ Scott Drummond

    Love it Blaise – cheers for taking the time to collate all these responses. So much gold in there, and also great to have this list of other CMs. I’m off to say hi to lots of new people :)

  • serenasnoad

    Thanks Blaise, this looks really useful :)

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  • http://hoop.la/ rosemaryoneill

    Congratulations! What an outstanding collection. I want to give it to all of our customers.

  • melle

    @terakristen Does that mean I’m not experienced? Who knew? :)

  • terakristen

    @melle I think the definition of experienced is loose in this case hahah – you are way more qualified than I :)

  • supereric

    Just like this great blog you write, you’re doing all the hard work of collecting CM info for (sometimes) lazy people like me. Thank you!

  • SueOnTheWeb

    @WhereIsLilli Many thanks for the RT Lilli

  • JamiePappas

    @blaisegv Honored to be included in your #cmgr eBook! Thanks, Blaise! Check it out, folks! Great advice! http://t.co/xjlSQoOg

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  • matthewduncan

    Blaise as always you rock! Awesome thoughts from awesome community managers around the world.

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  • MusterBuster

    @e_mint @hollyareagin @rebeccanewton I prefer Derek Powazek’s one about blowing things up :D

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  • blaisegv

    @lttlewys thanks for the RT :) Happy #CMAD!

  • blaisegv

    @YelpLV bummer – thanks for letting me know, i’ll get back to you when it works :)

  • blaisegv

    @yelplv should be working now :)

  • Reaver_Grey

    @blaisegv congrats on the top 3 placement in the #klout #CM list! Your tweets are damn helpful to a #CMgr starting out in the industry- thx!

  • YelpLV

    @blaisegv Thanks! It worked. :)

  • blaisegv

    @Reaver_Grey thank you:)

  • http://www.catchfriday.com/ tina pierce

    Great stuff!!! Thanks for sharing