04 October 2011 ~ 27 Comments

60 Insights from Experienced Community Managers eBook

60 insights from experienced community managers ebookA few months ago, after receiving a number of questions for new Community Managers seeking mentorship, I found myself wondering what the one piece of advice or insight I would choose to share about Community Management.

Having pondered the question for a while, I decided to put it to fellow Community Managers who I have worked with, admired from a distance or looked up to over my own career.

A large number of these marvellous experienced practitioners turned out be game, and I am delighted to present the resulting compilation of insights from these Community Managers.

It includes a foreword from Tamara Littleton (CEO at eModeration), and insights from the following:

  • Alison Michalk (Community Director at Quiip)
  • Angela Connor (Social Media Manager at Capstrat)
  • Connie Bensen (Senior Community Manager at Dell)
  • Derek Powazek (CEO at FertileMedium)
  • Debra Askanase (Engagement Strategist at Community Organizer 2.0)
  • DJ Waldow (CEO at Waldow Social)
  • Jake McKee (Chief Innovation Officer at Ant’s Eye View)
  • Jamie Pappas (VP Social Media at AMP Agency)
  • Laurel Papworth (CEO at World Communities)
  • Patrick O’Keefe (Author of “Managing Online Forums”)
  • Rachel Happe (Principal at The Community Roundtable)
  • Rebecca Newton (Chief Community Officer at MindCandy.com)
  • Richard Millington (Community Consultant at FeverBee)
  • Sue John (Community Manager at BritishExpats.com)
  • Tamar Weinberg (Community Support at Mashable.com, amongst other roles)
  • Vanessa DiMauro (CEO at LeaderNetworks)

… And many many more!

You’ll notice 4 icons bottom right of each page where I have included each person’s website, LinkedIn and Twitter account if you fancy following them. There’s also a heart symbol which will load up Twitter and let you share your appreciation for that particular quote if you so wish.

If you enjoy it, please feel free to share it with someone else you think would benefit from the pearls of Community Management wisdom found within.

Download the eBook

Click on the image or link on the left to view the full eBook for free in your browser, or the link below:

 60 Insights from Experienced Community Managers eBook

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Thanks again to all the Community Managers who took the time to generously offer their insights.

Submit your own insight

At some stage in the future, I would like to increase the numbers of insights to 100, so if you can distill your own experience as a Community Manager into one silver bullet, feel free to submit it using the form below for consideration for the 2nd edition of this eBook.

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You agree to your submitted insight to be used and reproduced in future editions of the "Insights from Experienced Community Managers" eBook by ticking the box:

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[photo by goXunuReviews]

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tina pierce 5 pts

Great stuff!!! Thanks for sharing

@e_mint @hollyareagin @rebeccanewton I prefer Derek Powazek's one about blowing things up :D

Blaise as always you rock! Awesome thoughts from awesome community managers around the world.

@blaisegv Honored to be included in your #cmgr eBook! Thanks, Blaise! Check it out, folks! Great advice! http://t.co/xjlSQoOg

@WhereIsLilli Many thanks for the RT Lilli

Just like this great blog you write, you're doing all the hard work of collecting CM info for (sometimes) lazy people like me. Thank you!

@terakristen Does that mean I'm not experienced? Who knew? :)

@melle I think the definition of experienced is loose in this case hahah - you are way more qualified than I :)

Congratulations! What an outstanding collection. I want to give it to all of our customers.

Thanks Blaise, this looks really useful :)

Love it Blaise - cheers for taking the time to collate all these responses. So much gold in there, and also great to have this list of other CMs. I'm off to say hi to lots of new people :)

Thank you for having me, Blaise. I appreciate you thinking of me.

Patrick

Huge congrats! Deserves a beer - what do you like to drink? :)

Blaise, this is so awesome, and I'm honored to be part of it along side so many amazing community thought leaders. I want to print out each page and plaster them around our office. These quotes are provide insight and motivation that everyone in the organization should read and learn from. Looking forward to the next one!

@AnnMargaret glad you like it and thanks for sharing Ann!

matthewduncan 6 pts

Blaise as always you rock! Awesome thoughts from awesome community managers around the world.

supereric 5 pts

Just like this great blog you write, you're doing all the hard work of collecting CM info for (sometimes) lazy people like me. Thank you!

rosemaryoneill 19 pts

Congratulations! What an outstanding collection. I want to give it to all of our customers.

serenasnoad 5 pts

Thanks Blaise, this looks really useful :)

Scott Drummond 5 pts

Love it Blaise - cheers for taking the time to collate all these responses. So much gold in there, and also great to have this list of other CMs. I'm off to say hi to lots of new people :)

iFroggy 9 pts

Thank you for having me, Blaise. I appreciate you thinking of me.

Patrick

7huck 7 pts

Huge congrats! Deserves a beer - what do you like to drink? :)

jennalanger 668 pts moderator

Blaise, this is so awesome, and I'm honored to be part of it along side so many amazing community thought leaders. I want to print out each page and plaster them around our office. These quotes are provide insight and motivation that everyone in the organization should read and learn from. Looking forward to the next one!

My latest conversation: Bringing Online Community Offline at the 20SB Summit

Conversation from Twitter

Reaver_Grey
Reaver_Grey

blaisegv congrats on the top 3 placement in the #klout #CM list! Your tweets are damn helpful to a #CMgr starting out in the industry- thx!

blaisegv
blaisegv

Reaver_Grey thank you:)

blaisegv
blaisegv

YelpLV should be working now :)

YelpLV
YelpLV

blaisegv Thanks! It worked. :)

blaisegv
blaisegv

YelpLV bummer - thanks for letting me know, i'll get back to you when it works :)

blaisegv
blaisegv

lttlewys thanks for the RT :) Happy #CMAD!

blaisegv
blaisegv

anthgriswold Thanks for sharing my eBook :)

MusterBuster
MusterBuster

e_mint hollyareagin rebeccanewton I prefer Derek Powazek's one about blowing things up :D

JamiePappas
JamiePappas

blaisegv Honored to be included in your #cmgr eBook! Thanks, Blaise! Check it out, folks! Great advice! http://t.co/xjlSQoOg

SueOnTheWeb
SueOnTheWeb

WhereIsLilli Many thanks for the RT Lilli

melle
melle

terakristen Does that mean I'm not experienced? Who knew? :)

terakristen
terakristen

melle I think the definition of experienced is loose in this case hahah - you are way more qualified than I :)

blaisegv
blaisegv

AnnMargaret glad you like it and thanks for sharing Ann!

Trackbacks

  1. [...] 60 Insights from Experienced Community Managers eBook – Community Management | Blaise Gri… Download 60 insights from Experienced Community Managers, including Connie Bensen, Laurel Papworth, Richard Millington, Tamar Weinberg & more (Livrel gratuit de @blaisegv : 60 idées d'animateurs de communauté expérimentés… Source: blaisegv.com [...]

  2. [...] with your online engagement. The eBook was created by Blaise Grimes-Viort and appeared in this blog post.  Blaise states: “If you enjoy it, please feel free to share it with someone else you think [...]

  3. [...] their own networks.Blaise is looking to expand this Ebook to 100 insights for his next edition.  Submit your own insights on the bottom of Blaise’s post for a chance to be included! This entry was posted in Best Practices, Community Management, News, [...]

  4. [...] I’ve just picked 5 of them and you can view the rest on Blaise’s blog. [...]

  5. [...] also suggested that I check out Blaise Grimes-Viort‘s free coffee-table eBook  60 Insights from Experienced Community Managers. It contains a collection of insight and wisdom from some of the world’s top [...]