A list of courses, degrees and short programs around Online Community Management and being a better Community Manager.
Archive | Careers
A generic Online Community Moderator job description, part of a series of posts on Online Community and Social Media job descriptions.
How to keep calm and in control as a social media community manager during community conflict.
Join me for a drinks in London to celebrate Community Manager Appreciation Day on the 24th January 2011!
There’s a general positivity around Community Management, with a lot of great content being written about this fantastic career path. However, very little is discussed around one of the negatives, which is the experience of having abuse slung at you by some of your disgruntled community members.
Just a quick post to share the presentation I gave at the Hamburg Community 2.0 Summit (which is fantastic – if you understand german, go!) It’s a rehash of my 5 ways your Community Manager is the Glue of your Organisation, but with added case study goodness and some other bits and pieces. It was [...]
I thought some of you would find it useful if I went into a bit more depth about how you can be more observant in daily life and when managing your online community or social media outpost. So here are some little activities and techniques to get you on the path of seeing between the cracks.
A Community Manager cannot be successful without passion, as the role requires a drive to be able to push through difficulties and setbacks inherent with managing interactions between humans.
As a Community Manager, it helps if you have a genuine passion for the topic of the community you are building. Here’s a template to help develop passion.
It’s one thing crafting the perfect job description for your new community manager. But once you’ve found a few prospective candidates, how do you make sure you don’t end up hiring the wrong person? Here are some questions worth asking during the interview.
Following the article The importance of maintaining impartiality during conflict resolution, I thought some of you would be thinking “That’s all very well saying to be impartial, but it’s not that bloody easy!” You’re right, it isn’t. So here’s a little exercise to allow you to practise impartiality.
With everyone talking about Community Managers and Social Media Managers, you’re seeing your competitors hiring them, and you’ve started thinking you could do with one to manage your brand’s community on your site or social networks. Where to find one?
A generic Online Community Director or Chief Community Officer job description, part of a series of posts on Online Community and Social Media job descriptions including Head of Community and Online Community Manager.
You heard a rumour you could get paid building and managing online communities. You’ve read all about how to build trust, know what the job entails, and are positive you’re cut out for it. But you’ve hit a wall – where can you find these fabled Community Manager jobs?