Archive | Managing

26 May 2011 ~ 6 Comments

How to approach dealing with conflict in your online community

When faced with conflict in your online community, it’s easy to feel overwhelmed. Find out steps & tips to deal with conflict.

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19 May 2011 ~ 13 Comments

16 causes of conflict in an online community

When things go wrong in an online community, the first step of understanding how to deal with this conflict is to identify the cause. Here are 16 potential reasons.

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09 February 2011 ~ 9 Comments

Nickname your online community members for a stronger bond

How giving your online community participants a nickname can be a community building shortcut to a stronger bond and higher loyalty.

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20 January 2011 ~ 0 Comments

How to avoid Eternal September and assimilate newbies into your community

Ever wondered how to cope with the friction caused by new members joining your community and rubbing your regulars up the wrong way with their behaviour? Find out what Eternal September is and how to overcome it.

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06 December 2010 ~ 3 Comments

6 types of content moderation you need to know about

There are 6 common types of moderation which, as a Community Manager or Moderator, you need to consider when deciding how to maintain some sense of order within your community.

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02 August 2010 ~ 1 Comment

Why observing your community is an important part of managing it successfully

To truly understand what is going on around you, you must be able to observe the details of your members’ interactions. Without observation, you cannot unravel the complex social fabric your members wrap around their daily discussions and debates.

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23 July 2010 ~ 6 Comments

Moderate your Facebook page or risk damaging your brand – NSFW

How Ferrero Rocher have had their Facebook page hijacked, and why you need to have a user content moderation strategy in place to protect your brand in social media.

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29 June 2010 ~ 2 Comments

The importance of maintaining impartiality during conflict resolution

An Online Community Manager needs to possess a strong grasp of the art of impartiality when attempting to resolve conflict between their community participants.

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17 May 2010 ~ 1 Comment

Stop hiding behind your screen and take your online community offline

As successful as online communication is in building new relationships, as a Community Manager you can strengthen your community’s bond with each other by organising real world events.

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04 May 2010 ~ 2 Comments

Shut up and listen: the importance of truly hearing feedback

One of the key skills required to be a good Online Community or Social Media Manager is mastering the art of listening to your community and effectively analysing feedback.

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09 April 2010 ~ 11 Comments

8 ways to build trust in your Social Media or Branded Online Community

Trust is the most important aspect of a successful online community. As a Community Manager, how do you go about building and nurturing trust? Find out.

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07 April 2010 ~ 2 Comments

Your Community Manager is not a glorified marketeer: Value trust

The most important aspect of running a successful community is growing and maintaining your participants’ trust in you as their Community Manager and in the Brand you are working for. Find out why.

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28 March 2010 ~ 16 Comments

Does free speech apply to Online Communities?

Does free speech apply to running online communities? Enforcing a clear code of conduct is an important part of successful community management, which may not be in line with individual beliefs of boundaries of freedom of expression.

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19 March 2010 ~ 2 Comments

Dealing with negative feedback or your community turning on you

Nestle are currently having a bit of a community management nightmare (screengrab) dealing with vast amounts of negative feedback being posted to their Facebook community page. Their customers (and non-customers) are expressing opinions on Nestle’s use of Palm Oil in their products, arguing that it’s production damages the environment. The negative feedback ranges from abusive [...]

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