Archive | June, 2010

30 June 2010 ~ 2 Comments

An exercise in practising impartiality as a Community Manager

Following the article The importance of maintaining impartiality during conflict resolution, I thought some of you would be thinking “That’s all very well saying to be impartial, but it’s not that bloody easy!” You’re right, it isn’t. So here’s a little exercise to allow you to practise impartiality.

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29 June 2010 ~ 2 Comments

The importance of maintaining impartiality during conflict resolution

An Online Community Manager needs to possess a strong grasp of the art of impartiality when attempting to resolve conflict between their community participants.

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25 June 2010 ~ 1 Comment

Online Community Links Roundup 25/06/10

A roundup of links relating to Online Communities I saved on delicious.com or retweeted for the week ending 25th of June 2010.

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24 June 2010 ~ 2 Comments

How to recruit a Community Manager via social media

With everyone talking about Community Managers and Social Media Managers, you’re seeing your competitors hiring them, and you’ve started thinking you could do with one to manage your brand’s community on your site or social networks. Where to find one?

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22 June 2010 ~ 3 Comments

Managing Online Communities of Purpose – eModeration white paper

I’ve just finished reading eModeration’s new white paper: Communities of Purpose for which I contributed, and as well as adding it to the Community Management Resources page, I wanted to share a few thoughts about it.

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18 June 2010 ~ 2 Comments

Online Community Links Roundup 18/06/10

A roundup of links relating to Online Communities I saved on delicious.com or retweeted for the week ending 18th of June 2010.

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11 June 2010 ~ 0 Comments

Online Community Links Roundup 11/06/10

A roundup of links relating to Online Communities I saved on delicious.com or retweeted for the week ending 11th of June 2010.

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11 June 2010 ~ 3 Comments

Social Media Director Job Description

A generic Social Media Director job description, part of a series of posts on Online Community and Social Media job descriptions including Head of Social Media and Social Media Manager.

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11 June 2010 ~ 3 Comments

Online Community Director Job Description

A generic Online Community Director or Chief Community Officer job description, part of a series of posts on Online Community and Social Media job descriptions including Head of Community and Online Community Manager.

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09 June 2010 ~ 8 Comments

Confessions of a Foursquare addict

Find out why I’m addicted to Foursquare, and the bizarre behaviour I have started exhibiting since getting into the geo-location social network. It ain’t pretty.

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07 June 2010 ~ 8 Comments

10 tips on finding that Community Manager job you want

You heard a rumour you could get paid building and managing online communities. You’ve read all about how to build trust, know what the job entails, and are positive you’re cut out for it. But you’ve hit a wall – where can you find these fabled Community Manager jobs?

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04 June 2010 ~ 0 Comments

Online Community Links Roundup 4/06/10

A roundup of links relating to Online Communities I saved on delicious.com or retweeted for the week ending 4th of June 2010.

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01 June 2010 ~ 7 Comments

Results of the Online Community Manager Zodiac Sign Survey 2010

Thanks to 180 Community Managers from all over the world, I can publish the result of the first survey into whether certain astrological signs are more likely to be drawn to a career in community management than others. Enjoy!

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