Does free speech apply to running online communities? Enforcing a clear code of conduct is an important part of successful community management, which may not be in line with individual beliefs of boundaries of freedom of expression.
Archive | March, 2010
A roundup of links relating to Online Communities I saved on delicious.com or retweeted for the week ending 26th of March 2010.
Can Community Management be outsourced, delegated to interns or done part-time? Or does its complexity require full-time attention?
A roundup of links relating to Online Communities I saved on delicious.com or retweeted for the week ending 19th of March 2010.
Nestle are currently having a bit of a community management nightmare (screengrab) dealing with vast amounts of negative feedback being posted to their Facebook community page. Their customers (and non-customers) are expressing opinions on Nestle’s use of Palm Oil in their products, arguing that it’s production damages the environment. The negative feedback ranges from abusive [...]
Anyone involved in online communities or social media, particularly those responsible for managing these platforms, often find themselves pulled in many directions. Some days, my job as an online community manager can feel like a 24/7 engagement. The Internet never sleeps, and unless you’re disciplined, neither will you. This inevitably leads to burnout and an [...]
No, I’m not advocating drug use. When your community isn’t performing as you expect or is slowly falling into inactivity, it can be a dispiriting and depressing experience, especially when there aren’t any obvious signs of why it is failing. The answer to your community’s problems lies within the building block for a beautiful garden; [...]
Here is the roundup of links relating to Online Communities I saved on delicious.com or retweeted for the week ending 12th of March 2010. Enjoy! Five Things I Learned About Communicating as a Community Manager When an influential community member goes rogue Your Products Must Be Symbols For An Online Community To Work How Two [...]
Way back when I first got into Community Management, the majority of online communities I helped build were mainly focussed on either helping people in some charitable way, or providing a way for them to connect with other like-minded individuals. Over the years I have seen motivations for building online communities change towards more of [...]
Here is the roundup of links relating to Online Communities I saved on delicious.com or retweeted for the week ending 5th of March 2010. Enjoy! Censor Block and the Most Efficient Use of Your Forums’ Word Censor Feature We All Have a Community The toxic online blend: Grown adults who forget they’re adults when online [...]
Community Managers are the glue of your organisation. They sit in a privileged position, slap bang in the middle of the organisational matrix. They might report directly into a specific department, but their input is invaluable in all facets of running a company. Setting up feedback loops between your community manager or team and departments [...]
Recently, I’ve been practising my French and involving myself in French discussions on Twitter about the definition of a Community Manager. It seems that the role is only just starting to be discovered in France. Unfortunately it’s still something employers are reserving for interns and work experience placements, but hopefully that will change soon. Anyway, [...]